FAQ

Who is the box for?

Our boxes are aimed at those who are lacking positivity and reason to go on in their lives, poor mental health is just one reason why you may decide to sign up to receive a box but we try to cater for a wide audience and hope to put a smile on your face when receiving a Darkspots Box.

When are boxes delivered?

There is no set date when boxes will be delivered but we aim to get them to you at the beginning of each calendar month, if you're a little worried or are yet to receive one let us know.

When are payments taken?

Our payment system will automatically take the payment out of your account on the last day of the month before your box is due, similar to a direct debit.

Can I cancel a subscription?

We'll be sorry to see you go but all subscriptions can be cancelled via the customer account portal operated by MoonClerk or if you need a hand we can happily do this for you.

What's in the box?

Whilst we'd love to share each of the box contents with you before they're sent sadly contents are kept closely guarded until boxes are received, it's all part of the secret!

Is the box suitable for all genders?

Yes, our boxes are not aimed at a particular gender and most of the products inside would be suited to all sexes. However, we do optionally gather gender information so should there be an item alternative, we'll be sure to do our best to include what we deem best suited.

Is the box suitable for all ages?

We believe so, boxes avoid the use of foul language and explicit imagery where possible however, we'll do our best to judge in each scenario.

Is the box suitable for vegans?

Whilst, we'd like to say that our contents are completely harm-free to animals there are occasions where products will be non-vegan friendly and each item is selected with this in mind.

I'd like to trial a box, how can I do this?

You may have noticed that there's no trial option for our boxes, this isn't because we don't want you to try us out before committing to a subscription but we like to get to know you a little before we set this up. Contact us at support@darkspots.co.uk for further details.

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